Support Centre

Find help on various topics, manage returns, or explore our support resources. We're here to ensure a seamless experience with our products.

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Help Topics
Ordering Shipping & Delivery Payments Exchanges Returns & Refunds Leather Cleaning & Care Size Guides Terms of Service Terms & Conditions
 
Ordering Shipping & Delivery Payments Exchanges Returns & Refunds Leather Cleaning & Care Size Guides Terms of Service Terms & Conditions
Terms of Service
Quality & Defects:
  • We reserve the right to establish whether the product failure or damage is due to fair wear and tear or abuse, by doing a physical inspection of the product. At times the item may need to be returned to our head office or factory for quality assessment.

  • If it is determined that there is a quality issue or manufacturing defect, and it is within 6 months of purchase, we will attempt to repair the item. If it cannot be repaired, we will replace the item and reimburse you for any courier costs incurred. Please ensure that you keep the courier invoice when making a quality claim.

  • We will not return items that are deemed to have had fair wear, this includes but is not limited to:

  • Water Damage/watermarks on shoes, dirty soles and walking creases. Items not able to be buffed and cleaned into new/sellable conditions cannot be returned.

  • The stitched down construction of a Vellie, can result in the upper leather pulling away from the sole. This is not a factory defect and can be caused with normal wear. Accidental stubbing or scuffing can cause the glue to fail and the leather to lift. In this case, we would gladly facilitate the repair through our factory. This can take up to 15 working days and the courier charges will be for your account.

  • Leather will stretch out and mould to your foot with wear, which can result in the shape of the shoe being altered over time.

  • Leather product may have marks and blemishes, which is normal due to the nature of the genuine leather that we use. Colour and shades may also vary. This is not considered damaged or a factory fault and will not be returned.

  • A return will not be entertained where customer abuse is determined to be the cause of the damage. We will however facilitate repairs on the product where possible. All costs will be for your account.

  • For further assistance please contact our support team at customersupport@curvegear.co.za