Support Centre

Find help on various topics, manage returns, or explore our support resources. We're here to ensure a seamless experience with our products.

Find A Store Start A Return Contact Us
Help Topics
Ordering Shipping & Delivery Payments Exchanges Returns & Refunds Leather Cleaning & Care Size Guides Terms of Service Terms & Conditions
 
Ordering Shipping & Delivery Payments Exchanges Returns & Refunds Leather Cleaning & Care Size Guides Terms of Service Terms & Conditions
Exchanges
Exchanging an item:
  • You can exchange your item for free within 14 days after receiving your order.
  • Everything you exchange should be in its original state and packaging. Make sure you don’t cut off tags if there are any.
  • You can only exchange an item once. If it still isn’t to your liking, you can return the item and order something else.
How to exchange an item:

Exchange in one of our stores - FREE

  • View our store locator to locate your nearest store

Door to Door pick up - PAID FOR BY CUSTOMER

  • Email your address, order number and details of the issue with the item to: customersupport@curvegear.co.za
  • Our team will then send you a mail with a payment link, once the courier cost has been paid, we then book a courier to collect the item/s from you and send it back to our Distribution Center (DC) to be assessed
  • Once the item is received at our DC and has successfully been assessed, we will determine if it is eligible for an exchange
  • Our team will then send you a mail with a payment link, once the courier cost has been paid, we then book a courier to send back the exchanged item to you
Limited Items:

Limited items cannot be exchanged. If the item is not to your liking, consider returning it (within 14 days after receiving your order) and reordering it in a different size or colour.