Returns Policy

Curve Gear Retail Returns and Exchange Policy

At Curve Gear, our goal is to ensure your shopping experience is world-class. If you are not completely satisfied with your purchase, we will gladly refund or exchange it.

General Returns

Please keep your slip/invoice as your proof of purchase. We will gladly refund or exchange your Curve Gear purchase, provided the item is returned to one of our stores or Head Office within 14 days (for refunds) or 30 days (for an exchange) of purchase. The item must be returned in a resalable condition, unworn, undamaged, and in its original undamaged packaging.
Upon receipt, items will be inspected. If the item meets the above criteria, a refund or exchange will be initiated.
For online orders, our customer service team will contact you when your item is ready for exchange, so you can arrange for collection.

Courier Returns

If items are not returned to a store and a courier service is used, the courier fees will be your responsibility.

Quality & Defects

We reserve the right to determine whether product failure or damage is due to fair wear and tear or abuse. A physical inspection of the product will be conducted, and items may need to be returned to our head office or factory for quality assessment. Quality assessments can take up to 1 - 2 weeks.
If a quality issue or manufacturing defect is identified within 6 months of purchase, we will attempt to repair the item. If it cannot be repaired, we will replace the item and reimburse any courier costs incurred. Please keep the courier invoice when making a quality claim.
Items not eligible for return due to fair wear and tear include:

  • Water damage or watermarks on shoes, dirty soles, and walking creases.
  • Stitched-down construction issues resulting from normal wear, accidental stubbing, or scuffing.
  • Leather stretching and moulding to the foot over time.
  • Marks and blemishes on genuine leather products, as well as variations in colour and shade.

If customer abuse is determined to be the cause of the damage, a return or exchange will not be entertained. However, we will facilitate repairs on the product where possible, with all costs being your responsibility.
For further assistance, please contact our support team at customersupport@curvegear.co.za

Online Purchases

If you are not completely satisfied with your Curve Gear online order, we offer a full refund within 14 days of receipt. The following restrictions may apply:

  • Certain items are designated as final sale and not eligible for returns or exchanges. 
  • Based on your return history, we reserve the right to issue your refund through a Curve Gear gift card at our sole discretion.

In-Store Purchases

Bring the item you wish to return to the store within 14 days from the date of purchase. We accept returns on any Curve Gear items from our stores except for sale items, underwear, and items from 3 for 2 promotions. Ensure all items are in their original state and packaging, including all product components, and that apparel has original tags attached.
Additional Conditions
Please ensure the following conditions are met for a return or exchange:

  • The product is in its original state and packaging.
  • All product components are included, such as lace charms, spare laces, and limited edition accessories.
  • Apparel has the original tags attached.
  • Footwear is in the original shoe box.
  • For products with a protective polythene lining: If the protective lining has been removed, the product cannot be returned or exchanged due to health protection reasons.

Items Not Eligible for Returns

  • Sale items
  • 3 for 2 promotion offerings
  • Underwear

Items Not Eligible for Exchange

  • Underwear


Return Process

  1. Submit A Return
  2. Upon receipt, items will be inspected. If the item meets the criteria, a refund or exchange will be initiated.
  3. Our Customer Service Team will advise on steps forward.

Return at a Different Store

  • You can return your item at any Curve Gear retail store in the country. This does not apply to franchise stores.
  • Online
  • Purchases made in-store cannot be returned online.
  • If you have any questions or need further assistance, please contact our customer service team.