Frequently Asked Questions

Unfortunately, we don’t exchange products, but you can always refuse delivery or return unwanted items for a refund, and then place a new order.

Refunds are subject to the conditions of our Return Policy.

Your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that we ran out of stock of your size before processing your order.

If your order (or part of your order) is cancelled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment.

Your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that we ran out of stock of your size before processing your order.

If your order (or part of your order) is cancelled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment.

There’s a size chart link in the product description, right next to ‘Select Size’, that links to a full overview of all size measurements. You can also check the size charts here.

Deliveries take between 3-5 days to be delivered in South Africa.

We have a showroom where you can view products in 592 Barolong Street, Unit 1, Icon Industrial Park, Sunderland Ridge, Centurion, South Africa. You can whatsapp or call +27792655353 to arrange a viewing.

    1. Click the drop down menu
    2. Click “checkout”
    3. Fill in your billing details
    4. Select payment method
    5. Click “Place Order”

Yes, we have a Mobi Cred option that allows you to pay in installments. This allows you to pay off the item over a period of 3-6 months through Mobi Cred. Choose Payfast when checking out and select the Mobicred option.

If an item is out of stock, it will say so on the product page when you try to place an order.

You can view an item’s price on their respective product pages.

All of our leather items are made proudly in South Africa. The work boots are made overseas, adhering to all relevant safety standards.

All orders over R800 comes with free delivery within South Africa.

For now, we’re only shipping to locations within South Africa.

It depends on the circumstances. Some people may have to wear the boots in, which may result in blisters. This is completely normal with leather shoes.

We stock sizes 4-13UK for the Brawn boots and sizes 6-13UK for the Pioneer boots. Each product page has a measurement guide which will assist you in finding the correct shoe to fit your foot.

The Brawn Boots are made from 100% Nubuck leather.

All leather essentials are made from 100% Bovine leather, in South Africa.

Depending on size:

      1. Brawn Boots – 1,4-1,7kg
      2. Pioneer Boots – 1,2-1,6kg

Debit & Credit Cards are accepted via Payfast, Instant EFT, Ozow & Mobi Cred.

Still have questions for us?

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